Privacy Policy

1Operator information

We comply with the Act on the Protection of Personal Information and other applicable laws and guidelines, and handle the personal information we collect appropriately.

2Information we collect

2-1. Information you enter into a contact form

The Site has six contact forms, one per line of business or purpose. For each form, the fields you must fill in and the ones you may add are listed below. The Works (apps) form keeps name and email optional so that a bug can be reported without them (we need an email address to reply, or to register you as a tester; for a "Development enquiry" the email address is required). The form on the System development page is the Works form: the type of enquiry is preset to "Development enquiry" and the app to "System development", and it asks for your name, email address and message.

The forms include a field used to detect automated submissions. It is not shown during normal use and does not need to be filled in.

2-2. Information collected automatically on submission

When you submit an inquiry, we collect the following alongside what you entered. These appear in the notification email we receive.

• The IP address used to submit
• Your browser and device information (user agent)
• The date and time of submission

We collect this to deal with abuse and bulk submissions, and to identify your environment when you report a problem.

2-3. Information held temporarily for rate limiting

To prevent repeated submissions in a short period, we count submissions keyed on the sending IP address. This record is erased automatically within one hour at most, and is never stored in association with the content you submitted.

2-4. Logs generated by serving the Site

The Site is served on infrastructure operated by Cloudflare, Inc., which records access logs (IP address, date and time, requested page, and similar). We review these only to the extent necessary to investigate faults and to respond to unauthorized access.

3Purposes of use

We use the information we collect only within the scope of the following purposes.

• Responding and replying to inquiries, consultations, and requests for estimates
• Performing the work and communicating with you where a contract is concluded
• Responding to reports of app defects and investigating their cause
• Processing registrations as a tester for the Android versions of our apps
• Dealing with abuse, bulk submissions, and unauthorized access
• Improving the Site and our services (understanding usage statistically)

We do not use it beyond the purposes above. We do not use it for advertising delivery, nor for any purpose outside the above without your consent.

4Cookies and analytics

The Site itself does not use cookies. There is no login function, no behavioral advertising, and no tracking of visitors across other companies' services.

The preview players on /en/sound/ and /en/records/ are embeds from YouTube, SoundCloud and Apple Music. Displaying or playing them contacts those companies' servers, and they may obtain information by means such as cookies. What they do with it is governed by each company's own privacy policy.

We use Cloudflare Web Analytics for access analytics. That service uses no cookies and collects no personally identifying information. What it records is statistical: page views, referrers, country or region, and browser type.

Should we in future adopt analytics or advertising that uses cookies, we will revise this policy in advance and provide the means of obtaining consent that this requires.

5Third parties and outsourcing

Except as required by law, we do not provide personal information to third parties without obtaining your prior consent. We do not sell lists, nor share data jointly with others.

We do, however, entrust part of the handling to the following providers in order to operate the Site.

We exercise necessary and appropriate supervision over the providers we entrust.

6Transfers to third parties abroad

Of the providers listed in clause 5, Cloudflare, Inc. and Resend are located in the United States of America. Your inquiry and the information in 2-2 may therefore be processed on servers in that country. Zoho Japan Corporation is a Japanese company, and email is stored in data centers in Japan.

The personal information protection regime of the United States is not identical to Japan's Act on the Protection of Personal Information. We entrust handling only after reviewing each company's published privacy policy and data processing terms, and we continue to take the measures necessary to protect personal information.

For information on those regimes, please see the survey of personal information protection systems in foreign countries published by Japan's Personal Information Protection Commission (Japanese). If you do not consent to a transfer to that country, please consider contacting us by post instead (Veriquest, Dai-2 Mori Bldg. 401, 4-24-5 Meieki, Nakamura-ku, Nagoya, Aichi 450-0002, Japan). Correspondence received by post is processed within Japan.

7Retention periods

We will delete information on request before the period elapses (see clause 9).

8Security measures

• All traffic to the Site is encrypted (HTTPS)
• Access to inquiry content is limited to those who need it for the work
• Inquiry submissions are subject to automated-submission detection and rate limiting
• We verify the security arrangements of providers before entrusting work to them

9Requests for disclosure and other actions

Where you, or your agent, request notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension or erasure of use, or suspension of provision to third parties in respect of retained personal data, we will verify your identity and respond without delay in accordance with the law.

Please direct requests to the contact point in clause 12. No fee is charged for making a request.

The same contact point also handles requests for the advertising disclosure items required for mail-order sales (those items under the Act on Specified Commercial Transactions that are omitted on the Site); we will provide them without delay in writing or by email.

10Use by minors

If you are a minor, please obtain the consent of a parent or guardian before contacting us. The Site is not intended to provide services directed at children.

11Revisions to this policy

We may revise this policy following changes in the law or in how we handle information. When we do, we will publish the revised text and the date of last revision on this page. Where the change is significant, we will announce it on the Site.

12Contact point

You can also reach us by phone (+81 50-1808-7151).